At Absolute Steel we have only one objective and that’s to have satisfied customers. Through all the years we’ve been in this business and all the customers, both residential and commercial that we’ve serviced with our metal buildings, carports, covered parking systems and portable buildings, we know we get that by offering superlative service and a quality product at a competitive price.
Believe it or not, we’re not a company that has a customer service department. That’s because every department or activity at Absolute Steel has to have customer service in mind and acts accordingly. We don’t take shortcuts in the steel we use, the way we fabricate our steel products and we sure don’t take shortcuts in the people who work here. Every person who works at Absolute Steel Texas knows they have a vested interest in your satisfaction.
In some cases we’re working on sixth generation residential referrals and many of our commercial accounts have been with us for more than ten years. So it seems our simple, straightforward philosophy is about all it takes to be a leader in our industry.
We’d love to have you as a customer and will treat you accordingly.
We offer the best warranty in the business.
Our frame systems have a lifetime warranty and the steel panels we use have a paint warranty against fading, chalking or peeling for 20, 30 and even 40 years depending upon which panels you select.
Absolute Steel has a 20-day limited return policy on all our merchandise. All returned merchandise is to be palletized or bundled with secure strapping for shipping. You will be responsible for any restocking fees and return freight charges.
You will receive a complete refund, less any credit card cancellation fees, if you cancel your order within 24 hours of placing it.
Beyond 24 hours, you will be charged a 25% cancellation/restocking fee if your product has not yet been shipped.
If your product has already shipped but has not yet delivered, you will be charged a 50% cancellation fee plus return shipping charges. If delivery has been attempted but not accepted there will be no refunds allowed.
You have 30 days after your order has been manufactured to take delivery or your deposit and/or payment shall be forfeited. Absolute Steel does not hold or store merchandise past 30 days.
We require a minimum of a 50% deposit at the time of purchase. The balance is due before the structure leaves our property. “Leaving the property” means when the installer picks it up for you, when you pick it up, or in the case of a pre-arranged delivery, before its loaded on the delivery truck or trailer.